Terms and conditions
The following terms and conditions and privacy policy apply to all purchases on bubliq's website.
By purchasing from this website you agree to our terms and conditions and privacy policy.
The website is managed and owned by:
bubliq ApS
Stefansgade 41
2200 Copenhagen
Denmark
E-mail: info@bubliq.com
TEL.: +45 93 93 70 45
VAT number: DK40846786
Payment
bubliq receives payment with VISA, Mastercard, PayPal, MobilePay and Klarna.
Payment will be deducted from your account when the physical item is shipped unless otherwise agreed or stated on your order.
All prices on the website include 25% VAT.
The website uses the following currencies for pricing: EUR, DKK, SEK, NOK & GBP. bubliq uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by third parties.
Delivery and Shipment
List of countries we ship to.
Denmark
Shipments to Denmark is delivered by GLS, Postnord or DAO. The delivery time is 1-2 business days and at checkout you have the option to choose home delivery or parcel shop.
Norway
Shipments to Norway are delivered by Postnord or UPS. The delivery time is 2-6 business days and the package can be delivered to a parcel shop or your home address.
Tax and duty
All packages are sent Incoterms DDP (Delivered Duty Paid). bubliq ApS is registered in the Norwegian VOEC scheme (VAT on E-commerce) and report and pay VAT directly to the Norwegian tax authorities. This means your package is cleared for VAT and import duties when you receive your package. Hence, additional fees or VAT will not be applied when you receive your package.
The total amount you see in checkout is the amount you will pay.
Belgium
Shipments to Belgium are delivered by Postnord/DPD. The delivery time is 3-5 business days and you can choose a parcel shop at checkout.
Finland
Shipments to Finland are delivered by GLS. The delivery time is 3-5 business days and the package will be delivered to your home address.
France
Shipments to France are delivered by Postnord. The delivery time is 3-5 business days and you can choose a parcel shop at checkout.
Holland
Shipments to Holland are delivered by Postnord/DPD. The delivery time is 3-5 business days and you can choose a parcel shop at checkout.
Germany
Shipments to Germany are delivered by Postnord/DPD or UPS. The delivery time is 3-5 business days and you can choose a package shop at checkout.
Switzerland
Shipments to Switzerland are delivered by UPS. The delivery time is 2-4 days and the package will be delivered to your home address. With UPS, your package is not subject to customs clearance fees.
Poland
Shipments to Poland are delivered by Postnord/DPD. The delivery time is 3-5 days and you can choose a package shop at checkout.
Austria
Shipments to Austria are delivered by GLS or UPS. The delivery time is 3-5 business days.
Sweden
Shipments to Sweden are delivered by PostNord. The delivery time is 2-4 business days and you can choose delivery to package shop or home delivery at checkout.
United Kingdom
Shipments to the United Kingdom are delivered by UPS. The delivery time is 3-5 days and the package will be delivered to your home address. With UPS, your package is not subject to customs clearance fees. bubliq is registered with the U.K. VAT number 456 7119 73.
Return and refund policy
bubliq offers a 30 days full refund on goods purchased on the website unless otherwise agreed or stated in your order. The 30 day period starts on the day the order is delivered. Any return costs you incur yourself. The request for cancellation must be notified to us no later than 30 after the delivery, and be with us no later than 30 days after we are informed of your use of the right of cancellation/withdrawal. If you wish to make use of your right to withdraw the purchase, please send an e-mail to: info@bubliq.com. In your email, you have to state, that you wish to use your right of withdrawal.
The goods must be returned in its original packing and preferably in the same cardboard box as received in. In case the box is gone, please make sure to wrap and pack the goods properly. A cardboard box is considered proper packing.
In your return, please make sure to include the receipt or invoice as proof of your purchase. When your return is ready for shipment, please ship it to the following address:
bubliq ApS
Roennekrogen 2
3400 Hilleroed
Denmark
NB! Returns from outside the European Union
If you are returning an item from outside the European Union, please ensure it is shipped under Incoterms DDP (Delivered Duty Paid). bubliq ApS will reject any return that is not sent using Incoterms DDP.
After receiving returned items
Once we receive your item(s), we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card or original method of payment.
Condition of returned items
If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged properly, you might receive a partial refund to account for the loss in the item's value. You can try the item in the same way, as if you were shopping in a physical store, to determine the nature, characteristics, and function of the item. If the item is tested/used, it is considered used and of decreased value. Used products cannot receive a full refund, and you will likely receive a partial or no refund, depending on the condition. The evaluation of the item's condition and the determination of any refund amount is solely at the discretion of bubliq.
Guarantee & Complaints
If you are a citizen of the European Union, products bought on bubliq.com are covered by the European 2-year legal guarantee. This guarantee starts from the day you receive the product.
The following will void the guarantee:
- Improper care or wrong use of the product
- An accident that occurs after the purchase
- Defects related to not following the instructions provided in the user manual
Any unauthorised attempt to repair the product will void the guarantee. Use of non-compliant bottles will in addition void the guarantee.
If you wish to file a complaint, please sent your complaint to info@bubliq.com. Please clearly state the reason for contacting us, and describe the problem and/or product defect as detailed as possible. Please remember to state your name and order number when filing a complaint. In case the product can be repaired or exchanged to a new one, there will not be made any refunds. In case we need to test the product for defects or faults, the product should be sent to the following address:
bubliq ApS
Roennekrogen 2
3400 Hilleroed
If the return concerns a complaint or product defect, we will refund reasonable shipping costs, if we determine the product has a defect. Remember to state your name, order number and complaint in the return package so we can identify the order and investigate the issue. Complaints will not be accepted if they are sent by cash-on-delivery (COD).
Business Purchases
If your order includes a company registration number or company name in the billing address, you are considered a business customer.
The following terms apply specifically to business customers:
- No Right of Withdrawal
- 12-Month Complaint Period
- Any shipping costs related to complaints must be covered by the business customer
Privacy Policy
bubliq ApS ensures that your personal data is collected and processed in accordance with the rights and responsibilities under the applicable data protection laws and regulations, including the European Union’s General Data Protection Regulation (“GDPR”). We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. If you wish, you can have you information deleted at any time.
For you to enter an agreement with bubliq ApS, we need the following information:
- Name
- Address
- Phone number
- Email address
We make the registration of your personal information for the purpose of delivering the goods to you. The personal information is registered with bubliq ApS, and stored for up to five years, after which the information is deleted.
.The CEO and employees of bubliq have access to the information recorded about you.
The data manager in bubliq is: bubliq ApS
We do not store and transmit customer information encrypted.
As registered with bubliq, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact info@bubliq.com.
Consumer Protection
Learn more about your consumer protection when paying online with PensoPay's payment service solution:
https://pensopay.com/mere/forbrugerbeskyttelse/
Complaints
A complaint about a product or service can be filed with:
Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
Denmark
www.forbrug.dk
For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaint platform:
ec.europa.eu
In the event of a complaint, our e-mail address must be stated: info@bubliq.com and the website on which you purchased the item.
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