Terms and conditions
The website is managed and owned by:
TEL.: +45 93 93 70 45
VAT number: 40846786
bubliq receives payment with VISA, Mastercard, PayPal, MobilePay and Klarna.
Payment will be deducted from your account when the physical item is shipped unless otherwise agreed or stated on your order.
All prices on the website include 25% VAT.
The website uses the following currencies for pricing: EUR, DKK, SEK and NOK. You can choose the currency in the upper left corner of the website. bubliq uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by third parties.
Delivery and Shipment
DenmarkShipments to Denmark is delivered by GLS. The delivery time is 1-2 business days and at checkout you have the option to choose home delivery or parcel shop. Delivery to parcel shop is free on orders above DKK 500.
NorwayShipments to Norway are delivered by DHL. The delivery time is 2-6 business days and the package is delivered to your home address.
Tax and duty
All packages are sent Incoterms DDP (Delivered Duty Paid). bubliq ApS is moreover registered in the Norwegian VOEC scheme (VAT on E-commerce) and report and pay VAT directly to the Norwegian tax authorities. This means your package is cleared for VAT and import duties when you receive your package. Hence, additional fees or VAT will not be applied when you receive your package. As Norway is outside the EU, a customs fee will be added to the total amount at checkout. The fee is charged by DHL and covers customs clearance of your package.
As Norway is outside the EU, an import duty fee of EUR 19 will be added to the total amount at checkout. The fee is charged by DHL Express and covers customs clearance of your package. The total amount shown at checkout includes shipping, import duty and VAT. You will not be charged additional costs upon arrival of your package.
BelgiumShipments to Belgium are delivered by Postnord/DPD. You can choose a package shop at checkout.
FinlandShipments to Finland are delivered by GLS. The delivery time is 3-5 business days and the package will be delivered to your home address.
FranceShipments to France are delivered by Postnord. The delivery time is 3-5 business days and you can choose a parcel shop at checkout.
GermanyShipments to Germany are delivered by Postnord/DPD. The delivery time is 2-3 business days and you can choose a package shop at checkout.
SwitzerlandShipments to Switzerland are delivered by Postnord as home delivery. We deduct 25% VAT from your total order amount on checkout, as Switzerland is outside the EU. Please kindly note, that your package may be subject to local fees and tax upon arrival in Switzerland.
PolandShipments to Poland are delivered by Postnord/DPD. You can choose a package shop at checkout.
AustriaShipments to Austria are delivered by GLS. The delivery time is 2-3 business days and you can choose a parcel shop at checkout.
Shipments to Sweden are delivered by PostNord. The delivery time is 2-4 business days and you can choose delivery to package shop or home delivery at checkout.
Return and refund policy
bubliq offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order. The 14 day period starts on the day the order is delivered. Any return costs you incur yourself. The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal. If you wish to make use of your right to withdraw the purchase, please send an e-mail to: firstname.lastname@example.org. In your email, you have to state, that you wish to use your right of withdrawal.
The goods must be returned in its original packing and preferably in the same cardboard box as received in. In case the box is gone, please make sure to wrap and pack the goods properly. A cardboard box is considered proper packing.
In your return, please make sure to include the receipt or invoice as proof of your purchase. When your item is ready for shipment, please return them to the following address:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
Condition of returned items
According to EU legislation, you have a 2-year valid warranty from the day of purchase. The warranty applies to manufacturing defects, i.e. defects and faults that the product had before sales. Complaints regarding defects and faults must be reported to bubliq in a reasonable time after the goods have been received. We consider af maximum of 2 months as a reasonable time, unless otherwise agreed.
Please be aware, that the warranty is invalidated by:
- Improper care or wrong use of the product
- An accident that occurs after the purchase
- Defects related to not following the instructions provided in the user manual
Any attempt to repair the product will also invalidate the guarantee. Use of incompatible bottles will invalidate the guarantee as well.
f you wish to file a complaint, please sent you complaint to email@example.com. Please clearly state the reason for contacting us, and describe the problem and/or product defect as detailed as possible. Please remember to state your name and order number when filing a complaint. In case the product can be repaired or exchanged to a new one, there will not be made any refunds. In case we need to test the product for defects or faults, the product should be sent to the following address:
If the return concerns a complaint or product defect, we will refund reasonable shipping costs, if we determine the product has a defect. Remember to state your name, order number and complaint in the return package so we can identify the order and investigate the issue. Complaints will not be accepted if they are sent by cash-on-delivery (COD).
bubliq ApS ensures that your personal data is collected and processed in accordance with the rights and responsibilities under the applicable data protection laws and regulations, including the European Union’s General Data Protection Regulation (“GDPR”). We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. If you wish, you can have you information deleted at any time.
For you to enter an agreement with bubliq ApS, we need the following information:
- Phone number
- Email address
We make the registration of your personal information for the purpose of delivering the goods to you. The personal information is registered with bubliq ApS, and stored for up to five years, after which the information is deleted..
The CEO and employees of bubliq have access to the information recorded about you.
The data manager in bubliq is: bubliq ApS
We do not store and transmit customer information encrypted.
As registered with bubliq, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact firstname.lastname@example.org.
A complaint about a product or service can be filed with:
Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby Denmark
For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaint platform:
In the event of a complaint, our e-mail address must be stated: email@example.com and the website on which you purchased the item.